FAQ

We are one of the leading partners in Europe for holistic hybrid solutions in the areas of HR services, outsourcing and technology. We cover all needs in all facets of today's value chain and provide reliable support in the further development and rapid change of today's world time at the same time.
A fixed business model? We don't have one!
We are constantly improving and changing in order to respond appropriately to the challenges of our time.

Trenkwalder has customised holistic solutions for you. For more information and to arrange a consultation, please click here and let us know how we can help you. We will then contact you without delay.

The term "personnel services" refers to services relating to the deployment of personnel. These include the placement of applicants, the employment of staff in various companies and other services in the field of personnel consulting.

Is your headcount changing due to peaks in demand? Is your company heavily dependent on suppliers and/or customers? Your time resources for recruiting are limited? Then temporary staffing may be a suitable HR solution for your company. Achieve targeted cost and planning security for your personnel with our services. Contact us today using our form.

With Trenkwalder you are on the safe side!
For you as a company, there is always the risk of subsidiary liability with temporary employment.
What does that mean?
As a client company, you may be liable for social security contributions (Section 28e of the German Social Security Code IV), contributions to the employers' liability insurance association (Section 150 of the German Social Security Code VII) and income tax (Section 42d of the German Income Tax Act).
However, you minimise this risk with us, an experienced, economically sound and reliable personnel service provider.
For further information, please contact us using the following form. We look forward to hearing from you!

A direct direct placement is a service provided by a personnel service provider
or a temporary employment agency. This service consists of the recruitment and placement of suitable employees for specific positions in a company. The applicant is then permanently employed and the service provided by the personnel service provider/temporary employment agency is completed.

This is where direct placement differs from temporary work/temporary employment.
The difference lies in the fact that the employee is permanently employed by the client company after a successful placement. In contrast, in the case of temporary employment or employee leasing, the employee is permanently employed by the personnel service provider and has changing, time-limited assignments with different client companies of the personnel service provider.

As part of business process outsourcing, we support companies in handling internal processes and functions along the entire value chain.

Together with our clients, we define the framework parameters of the process service to be outsourced and implement them - with personnel, technology and expertise.

You can choose to draw on our local, European (nearshore) or international (offshore) talent pool.

Through process automation and innovative technologies, we make it easier for you to deal with cost pressure, skills shortages and increased complexity.

There are various scenarios in which BPO makes sense for you. We support companies in eliminating bottlenecks in the processing of customer inquiries, increasing service quality in customer service, taking sales to the next level and handling internal processes more digitally, quickly and efficiently. The customer always remains in the driver's seat thanks to intensive coordination and transparent reporting.

We help you to exploit the advantages of BPO:

• Flexibility & Scaling

• Utilization of best practices

• Access to expertise

• Increase customer satisfaction

• Risk management & diversification

• Increased efficiency & cost reduction
  

We operate nationally and internationally in over 15 countries to provide our customers with a high quality and competitive service. Our services are offered in various languages.

As your flexible and competent outsourcing partner, we are able to provide you with comprehensive support.

Please contact us and we will create a customized solution for you.

Potential example processes:

• Customer service by phone, chat, email

• Inbound telephony

• Outbound telephony - e.g. sales or product advice

• IT & technical support

• Receivables management & KYC

• Billing services

• Customer recovery

Depending on the scope and complexity of the job, we are able to fully support you within 4-8 weeks.

Our onboarding process includes the following steps:

• Process mapping & project planning

• Training & education

• Onboarding employees

• Technical setup

• Test and ramp-up of service activities

• By arrangement: Implementation of IT risk assessment

Technology solutions offer companies extensive benefits. Automation solutions in particular enable companies to increase the quality and efficiency of core processes and value-adding activities.

In addition, well-founded decisions can be made and communicated effectively on the basis of high-quality data.

Overall, technology solutions help companies to remain competitive and drive innovation.

We have digitized the entire employee life cycle.

• Application process

• Onboarding process

• Payroll process

Artificial intelligence (AI) helps you to receive tailor-made, personalized solutions and improve customer service overall. In addition, AI offers you round-the-clock availability.

Artificial intelligence (AI) is a component in automated processes to optimize your customer experience.

We ensure data security through our Group-wide established technical and organizational measures. These include the use of state-of-the-art technology solutions to protect our data and our customers' data from unauthorized access, loss or misuse.