• Workforce management (holiday planning, schedule management, daily workforce distribution)
• Managing, maintaining and reporting of regular outgoing call campaigns
• Strong supervision and management of the Advanced Complaint Handling process
• Creating, updating our internal process descritptions
• Mentoring New hire and Cross trainings
• Evaluating outgoing and incoming calls and emails, quality management
• Reporting 

• Handling incomming questions and requests via phone and email
• Recording and administration
• Making outgoing customer service calls, such as
• Data clarification, customer satisfaction and event-related calls
• Lead Request handling and Follow-up calls

• Native speaker (C2): Romanian
• Independent user (B2): English
• At least upper secondary education
• At least 1,5-2 years Contact Center experience 
• Leadership experience and strong people management skills

Advantages:

• Language knowledge - Independent user (B2): Hungarian
• Automotive or supervising experience
• Knowledge of Virtual Call Center, MS Dynamics software