Állás részletei

2024.05.06

NewInternationalHome-office

IT Support Specialist (German-Slovak speaking)

What we offer

50% Home Office
Health insurance
Commute support
Cafeteria

Our partner is a Swiss-Austrian founded, global software development and consulting company that offers high-quality business solutions to its clients.

They are looking for First Line / IT Support Specialists with German and Slovak/Czech knowledge!

The company provides a wide range of services in the fields of digitalization, process optimization, and IT consulting. They assist clients in the process of digital transformation, increasing the efficiency of business processes, and optimizing technological infrastructure. Our partner's team of experienced professionals places great emphasis on understanding the unique needs of their partners and developing customized solutions. The company is committed to excellence and customer orientation, striving to establish long-term and strategic partnerships with its clients.

Work is performed in various shifts.

Your Tasks

Handling IT error reports, inquiries, and change requests.
Providing customer support over the phone and in writing.
Managing, checking, and directing error tickets.
Maintaining communication with clients and colleagues providing second-level support, monitoring service tickets.
Regular updating and maintenance of knowledge base systems.

Your Qualifications

Proficiency in the German language.
Proficiency in Slovak or Czech languages.
Service-oriented mindset, accuracy, and commitment.
At least 4-6 months of experience in IT support / handling IT issues.

Nice to have:

Excellent knowledge of MS Office applications.
Relevant IT vocational training (IT apprentice, vocational school, or technical college education in the field of network technology, etc.).
Knowledge of English and Hungarian languages is advantageous!

Please note this position is open to Hungarian nationals and others legally eligible to work in Hungary, requiring proof of eligibility.

Reference number

a0t6N000009OMCYQA4