Állás részletei

2024.04.26

InternationalHome-office

Meetings Service Architect

What we offer

Opportunity to work with cutting-edge technology and innovative solutions.
Competitive salary and annual/operational budget management experience.
Career development and growth within a dynamic organization.
Engaging work environment with a focus on collaboration and teamwork.
Comprehensive benefits package including health, dental, and retirement plans.
Yearly bonus based on performance.

Join our Partner's team in Budapest or Debrecen as a Meetings Service Architect, where you will play a crucial role in shaping and delivering innovative service solutions for new product launches and non-standard business opportunities. As a key member of their dynamic team, you'll be responsible for guiding subject matter experts and ensuring a consistent service management ethos across all work streams.

Your Tasks

Lead service architecture, design, and transition for new product launches and complex customer business opportunities.
Collaborate with product, solution architects, and sales to capture and translate customer service requirements into end-to-end service solutions.
Align with the company's Meetings & Calling Service Architecture and Winning New Business processes.
Provide virtual line management for SMEs in workstream designs and transitions.
Liaise with Technical Solutions Architect to address service performance and level management within work stream solutions.
Develop reusable collateral for service management across product launches and customer bid opportunities.
Engage and negotiate with internal and external partners to define and deliver service architectures.
Represent the company in customer sessions, undertaking negotiation activities if necessary.
Produce complex service architectures and related artefacts, delivering them in line with specifications.

Your Qualifications

Excellent understanding of Service Architectures.
Detailed knowledge of Service Management, ITIL, and ISO20,000 (minimum ITIL Service Management V3 accreditation).
Proven experience in service architecture/design for products and non-standard/complex business opportunities.
Capability to lead and deliver successful service architecture and design solutions.
Commercial/contractual development, negotiation, and management of service contracts.
Intermediate level understanding of Project Management Life cycle.
Budgetary management experience for costing solutions.
Excellent interpersonal, communication, influencing, and negotiation skills.
Proven supplier/service partner and risk management experience.

Reference number

a0t6N000009O8liQAC