German Speaking Dispute Management Coordinator

• Manage disputed invoices in cooperation with colleagues in Germany and Hungary
• Follow up with resolver teams to ensure timely and effective dispute resolution
• Investigate issues and identify root causes by collaborating with Account Managers, Sales, and other stakeholders
• Participate in conference calls with internal teams involved in dispute management
• Take ownership of disputes within an assigned customer portfolio
• Support continuous improvement initiatives related to quality, efficiency, and customer satisfaction
• Build strong relationships with internal stakeholders and customers
• Monitor and track dispute resolution activities to ensure targets and deadlines are met

• Fluent English and German language skills
• At least 2 years of experience in Accounts Receivable, Cash Collection, or Dispute Management
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Ability to identify root causes and work collaboratively toward solutions
• Result-oriented mindset with a focus on continuous improvement
• Strong MS Office skills, especially Excel
• Ability to prioritize tasks and manage workload effectively
• Strong networking and stakeholder management skills
• Interest in developing SAP and Lean process improvement knowledge

Nice to have

• Experience working in an SSC environment
• SAP knowledge
• Lean or continuous improvement experience
• Experience managing customer accounts or complex dispute cases