Job Details
2026.01.13
Family friendlyInternationalHome-office
Senior Service Desk Analyst (French speaking)
Love solving challenges? Become the go-to expert as our partner's Senior Service Desk Analyst!
What we offer
- Competitive base salary
- Cafeteria
- Performance-based bonus
- Private health care package
- Commuting allowance
- Hybrid working model
Our partner is a global leader in the field of telecommunications and digital solutions, serving millions of customers across multiple continents. With decades of expertise, the company is committed to driving innovation, delivering secure and reliable connectivity, and enabling businesses to thrive in a rapidly evolving digital world.
Your Tasks
- Be the first point of contact for customer-reported technical issues and service requests
- Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets
- Keep users and internal teams informed with clear and timely updates
- Coordinate and escalate issues with technical resolver groups as needed
- Apply ITIL best practices and internal processes to deliver consistent quality service
- Maintain accurate documentation and follow-ups on all cases
Your Qualifications
- Fluency in French and English (written and verbal)
- Excellent customer communication and interpersonal skills
- Problem-solving mindset and attention to detail
- Basic understanding of IT environments or willingness to learn quickly
Reference number
a0tbI00000VIPz3QAH
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