Solution Architect Specialist

Strategic Direction

• Champion initiatives that enhance solution quality, improve win ratios, and optimize operational performance
• Uphold governance standards and risk controls for high-value, complex engagements
• Foster a culture of accountability and excellence across all workstreams, ensuring outcomes that benefit both customers and the business
• Demonstrate visible leadership—be proactive, decisive, and lead with conviction

Solution Architecture & Design

• Oversee the full lifecycle of solution design for complex, multi-technology environments
• Define frameworks that balance client needs, delivery feasibility, and profitability
• Guarantee solutions align with cost, timeline, and quality expectations while supporting growth objectives
• Validate technical soundness and practical deliverability of proposed architectures
• Translate business requirements into actionable, customer-centric solutions
• Manage scope adjustments during delivery to maintain alignment with agreed objectives
• Develop reusable components and accelerators to streamline future solution development

Sales Partnership & Enablement

• Collaborate with sales leadership to ensure pre-sales strategies complement overall sales goals
• Support advanced sales cycles through presentations, demos, and technical deep dives
• Represent solutions in key client meetings, articulating value and approach clearly
• Provide expert input during strategic discussions with senior stakeholders

Proposal Development

• Lead the creation of persuasive proposals, statements of work, and contractual inputs
• Ensure accurate scoping, highlighting dependencies and potential risks
• Adhere to governance processes for risk assessment and mitigation

Cross-Functional Leadership

• Direct virtual teams comprising technical, delivery, and service specialists
• Work closely with sales, bid, and product teams to shape viable solutions
• Partner with delivery teams to confirm implementation feasibility
• Align offerings with product roadmaps and regulatory requirements
• Share market and customer insights with product and delivery teams to influence future capabilities

Market Insight & Competitive Positioning

• Formulate strategies that differentiate offerings in a competitive landscape
• Provide leadership with intelligence on market trends and competitor activity
• Analyze performance data to refine solution strategies and improve win rates
• Identify emerging opportunities for new services or packaged solutions

Culture & Continuous Improvement

• Take ownership of outcomes, driving accountability and responsibility
• Promote knowledge sharing, best practices, and reusable assets across teams
• Encourage a mindset of continuous improvement to elevate daily operations
• Mentor colleagues and new team members, sharing expertise and guidance
• Balance administrative responsibilities with leadership focus to deliver exceptional customer and business results

• 10+ years of experience in pre-sales, solution design, solution architecture, technical leadership or related fields
• Proven track record of supporting large, complex sales opportunities and driving revenue growth
• Strong knowledge of solution strategy and multi-domain designs (networking, cloud, WAN, SD-WAN, LAN, Wi-Fi, security, collaboration, contact centers)
• Broad understanding of Digital Infrastructure and Digital Workplace technologies, plus emerging trends like AI
• Builds effective partnerships across pre-sales and delivery teams
• Promotes accountability, customer focus, and a proactive mindset
• Understands scope changes and P&L impact
• Protects profitability and identifies cross-sell/up-sell opportunities
• Communicates clearly with stakeholders at all levels
• Builds strong relationships and delivers impactful presentations