French speaking Inside Sales Specialist

• Handling customer requests promptly and courteously
• Managing pricing and margin decisions with accuracy and confidence
• Processing quote requests and sales orders in line with specifications and requirements
• Verifying purchase order details against sales orders and source of supply
• Ensuring delivery meets customer SLAs through monitoring and service reviews
• Coordinating with Purchasing on non-standard or non-compliant orders
• Collaborating with stakeholders to resolve blocked orders related to margins, credit limits, or export control
• Overseeing customer stock management and working with Purchasing, Configuration, and Logistics to optimize inventory levels
• Processing returns in accordance with SLA requirements
• Ensuring timely credit processing in the system
• Identifying, proposing, and implementing improvement actions to enhance efficiency and customer satisfaction

• 1-3 years of experience in an internal sales department
• Fluency in English and French
• Strong customer and commercial orientation
• Strong communication skills
• Organizational skills and ability to manage conflicts
• You demonstrate detailed knowledge and understand the direction of change in the marketplace

Advantage

• Basic knowledge of project coordination
• Experience in both quotation and order management