Job Details
2025.05.05
Hot-jobHome-office
Service Coordinator - German speaking
What we offer
- Cafeteria benefits
- Medicover private health care package
- Language courses
- Soft skills training, talent programmes
- Stable workplace, supportive Company Culture
- Home Office opportunity
- International Exposure
- Career Growth
- Cross-functional Collaboration
Our partner is a leading independent technology provider, trusted by large corporate and public sector organizations to source, transform, and manage IT infrastructure, facilitating digital transformation worldwide.
Your Tasks
- Act as the primary liaison between end users and onsite engineer
- Understand and assist with the entire product management lifecycle
- Utilize IT service management tools for order management, asset data handling, and scheduling appointments with end users
- Perform quality checks and process incoming requests and incidents via ticketing tools, email, and phone, based on predefined knowledge base documents and work instructions
- Ensure adherence to agreed service levels during delivery
- Maintain and improve customer satisfaction by providing a consistent customer experience
- Monitor all tickets and escalate issues according to company processes to meet customer demands
- Manage exceptions within the process, including stuck processes, process changes, and procedural adjustments
Your Qualifications
- Fluency in German and in English
- You have 1-2 years of service desk / logistics / customer service, and/or back-office experience
- Confidence in communication with internal and external customers
- Quick learning ability and openness to learn IT Service Delivery processes
- Working knowledge of Windows 10 and MS Office applications
- Good interpersonal, literacy and numeracy skills
- Ability to work under supervision, follow instructions and procedures as well as you are able to be independent
- Ability to do structured work under pressure
- You are able to organize, prioritize, and being able to see the process from a higher level
Reference number
a0tbI00000Ih5muQAB
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