Job Details
2025.04.03
InternationalHot-job
Serbian speaking First Line Analyst
What we offer
- Improve your language skills
- Participate in training programs
- Enjoy professional and personal development
- Work in a fun, diverse environment
- Flexible hours and a stable workplace
- Medicover health care
- Cafeteria benefits
Our partner is a growing SSC, now we are looking for candidates with strong Serbian language skills. Join our partners' dynamic first line customer support team and help users find the best solutions to their problems. This position is ideal for those looking to thrive in a multinational environment, with dedicated support from our partners' welcome team and a comprehensive career development program.
Your Tasks
- Responding to support queries through phone, email, and tools
- Ensuring daily communication with users across Europe
- Addressing IT issues faced by our partners during office operations
- Documenting and logging calls in the ticketing system
- Escalating unresolved issues to the appropriate teams
- Enhancing customer satisfaction levels
Your Qualifications
- Business English and fluent Serbian; additional European languages are a plus
- Strong problem-solving skills
- Familiar with Windows (7, 8, 10) and MS Office
- Logical thinker
- Excellent communication
- Multitasking abilities
- Team player with a customer-focused mindset
Reference number
a0tbI00000HPSZ1QAP
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