Job Details
2025.02.06
InternationalHome-office
French speaking First Line Analyst
What we offer
- Professional development opportunities
- Outstanding salary and benefit package (All you can move card, phone, etc...)
- A company with a stable background
- Language learning opportunities
- Good working atmosphere
Our partner is a growing SSC, which would like to extend its Customer Service site.
We are looking for candidates with strong French and English language skills to join their team!
Your Tasks
- Answering support queries via tools, phone and email, keeping daily contact with users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level
Your Qualifications
- Fluent or native English, and French language knowledge
- Excellent communication skills, both written and verbal
- Self-motivated and able to work under minimal supervision, proactivity
- Good problem solving skills
- Customer orientated personality
- Strong MS Office skills
Reference number
a0t4H00000sNu7UQAS
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