Job Details
2025.01.20
InternationalHome-office
German speaking Service Coordinator
What we offer
- Cafeteria benefits
- Medicover private health care package
- Language courses, soft skills training and talent programmes
- Go through a professional and personal development
- Have a stable workplace with flexible scheduling (HO opportunity)
Our partner is a growing SSC, which would like to extend its Customer Service site.
We are looking for candidates with strong German and English language skills to join their team.
We are looking for candidates with strong German and English language skills to join their team.
Your Tasks
- Being the Single Point of Contact between End users and Onsite Engineers.
- Understanding and supporting the End-to-End Product Management Lifecycle
- Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
- Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
- Within delivery keeping the agreed service levels
- Maintaining and improving customer satisfaction, providing a consistent customer experience
- Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
- Exception handling within the process (stuck process/change process/procedural changes.)
Your Qualifications
- Fluency in German and English (spoken and written)
- Experience with Customer Service, confidence in communication with internal and external customers
- Good understanding of IT support, IT Service Management Tools and SAP
- Working knowledge of Windows 7/10, MS Office
- Good interpersonal, literacy and numeracy skills
Reference number
a0t4H00000knjHOQAY
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