Állás részletei
2025.08.18
Family friendlyHome-office
Service Desk Analyst
What we offer
- High level of autonomy in your daily work
- Hybrid remote work (Debrecen location is an advantage)
- Medicare White health insurance and life insurance
- 30,000 HUF net Cafeteria allowance
- AYCM sports opportunity
- Employee Assistance Program
- Access to Pluralsight and other learning opportunities
- Provided IT equipment
- Diverse daily tasks and supportive team culture
- International atmosphere
Join Our Partner’s Team as a Service Desk Analyst!
Our partner is a global technology company with a strong international presence, providing innovative digital solutions that support millions of users every day across more than 120 countries. With over two decades of experience and a mission to enhance customer and employee experiences through cutting-edge applications, they offer a dynamic environment where you can truly make an impact.
Your Tasks
- Provide first-line support for GCP cloud operations
- Manage and triage incoming tickets via ServiceNow
- Fulfill service requests and handle user inquiries
- Classify, prioritize, and escalate incidents as needed
- Ensure timely resolution and SLA compliance
- Deliver professional customer service and technical troubleshooting
- Maintain documentation and contribute to knowledge base updates
Your Qualifications
- Minimum 2+ years in IT service desk, help desk, or technical support
- Preferred: 4+ years with cloud services support and ITSM processes
- Experience with enterprise IT service management
- Excellent verbal and written communication skills in English and Hungarian (additional languages are a plus)
- Strong customer service mindset and problem-solving abilities
- Ability to multi-task and manage priorities in a fast-paced environment
- Clear and accurate documentation skills
- Quick learner with adaptability to new technologies and processes
Preferred skills:
- Knowledge of ITIL framework and ITSM tools (e.g., ServiceNow)
- Experience with incident, problem, and change management
- SLA management and knowledge documentation practices
- Basic cloud infrastructure concepts (preferably GCP)
- Familiarity with IAM, VM management, monitoring dashboards, and billing basics
- Application support, user access management, and troubleshooting experience
- Experience with escalation procedures and coordination
Optional certifications:
- ITIL Foundation
- Google Cloud Digital Leader or Associate Cloud Engineer
Reference number
a0tbI00000NZim4QAD
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Részletek
Debrecen
Full-time
IT / Software Development