Állás részletei
2025.07.07
InternationalHome-office
German Speaking IT Support Team Leader
What we offer
- Professional development opportunities
- Outstanding salary and benefit package
- A company with a stable background
- Language learning opportunities
- Good working atmosphere
We are looking for you if you are ready to join our multinational and fast growing partner and you are the prospective team member who is enthusiastic, goal-oriented and a great team player!
Your Tasks
- Managing German speaking accounts
- Planning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
- Producing and analysing management reports to allocate work and meet business requirements
- Providing clear, concise and relevant communication to ensure clarity of objectives and outputs required
- Representing the account(s) in front of external and internal stakeholders with support
- Resolving customer escalation in a timely manner to avoid disruption and minimise business impact
- Understanding and supporting the financial impact of operation with guidance, controlling team related budget elements
- Ensuring that the team members are adequately trained, encourage development of skills, ensure backup structure is in place
- Conducting performance reviews in line with company's policies. Regular coaching, mentoring and feedback giving to team members in a professional manner
- Being responsible for management of resourcing requirements (attrition and retention) based on business requirements
- Being accountable for having the SOPs up-to-date
- Reviewing processes with the mindset of continuous improvement to maintain a high level of service quality.
- Being exemplary in company values, integrity, self-responsibility, motivation and customer orientation
- Supporting operations manager in managing the account.
Your Qualifications
- Fluency in German and English
- Experience in people management
- Experience in order processing, customer service and Service Coordination
- Ability to build relationships with key stakeholders and senior management
- Ability to coach team members to recognise and use each other’s strengths to achieve team goals
- Excellent administrative skills and ability to analyse data and produce reports
- Excellent time management skills, coordinating, organizing and prioritizing work activities
- You are able to ensure, maintain & improve the Continuous Improvement mentality and level in the team
Reference number
a0tbI00000LclupQAB
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Részletek
Budapest
Full-time
IT / Software Development