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On behalf of our multinational client we are looking for a

Continuous Improvement & Customer Complaint Management Engineer

Zalaegerszeg, Zala

Referencia: a0t5800000ZtkHWAAZ


Your tasks

Manage the Process/Continuous improvement 
•    Work with the Leadership to develop strategy and identify opportunity for continuous improvement 
    Lead, propose and support improvements to ensure the achievement of Process Excellence goals within the entity to increase customer satisfaction, productivity and effectiveness
    Provides Management with progress synthesis of Projects & their associated savings
•    Implement continuous improvement by using “Lean Six Sigma” and others methodologies 
    Organize and coordinate the deployment of sustainable Excellence in all the entity processes using improvement tools (SPS, 6 Sigma, Lean, Kaizen... )
    Identifies & plan projects with the different actors 
    Provides transversal animation to face the forecasted challenges in line with the entity animation system and Group’s methodologies:
    Ensures the availability of resources 
    Check the success of projects and the implementation of a continuous monitoring plan 
    In case of drift proposes corrective measures and inform the relevant hierarchies 
•    Coordinate the implementation of agreed changes and monitor to ensure they are robust and sustainable
•    Coach the teams to ensure that the organization is a highly motivated and competent and lives the quality and process improvement culture
    Coach Green Belts and develop continuous improvement skills 

Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented 
•    Ensure a reliable process is operating to solve customer complaints fast and effectively
•    Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
•    Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
•    Also responsible to deal with complaints generated by other Schneider entities to the plant
•    Manage the expert assessment process from Root Cause analysis validation up till the measurement of the effectiveness of the actions performed
•    Produce the Expert Assessment reports on time at the Quality level expected by the customer

Your skills

•    Has relevant engineer degree 
•    Has a minimum 2 years of relevant working experience
•    Continuous improvement methodologies knowledge (6Sigma, Kaizen etc)
•    Is fluent in English language and has high level MS office skills 

Your compensation & benefits

Referencia: a0t5800000ZtkHWAAZ