Support Coordinator - German speaking

• Collect data using appropriate business systems and tools
• Offer guidance and assistance to clients to effectively address their inquiries
• Comprehend the specifics and urgency of resource needs, determine customer requirements, and schedule accordingly
• Deliver excellent customer service to ensure information requests are fulfilled, preventing escalations
• Coordinate services and allocate resources to partners to meet service level agreements (SLAs)
• Manage your workload to ensure deadlines and client expectations are met

• Good knowledge of MS Office tools
• Fluency in German and in English
• Excellent organisational skills
• Ability to deliver exceptional customer service
• Strong administrative skills.
• Capable of maintaining data accuracy, generating reports, and processing information efficiently
• Exhibit outstanding interpersonal, literacy, and numeracy skills, with the ability to establish relationships at all organizational levels

Advantage

• Any experience with ticketing tool