Állásajánlataink

Customer Service Specialist in SSC

22.02.2018 | Budapest











Elküld

Our  SSC partner is looking for new colleagues to their  IT helpdesk team.

Feladatok
  • Resolve complex IT-related problems that are registered and escalated by the new joiner
  • Perform a complex range of technical work activities remotely 
  • Contribute to the development of technical procedures and standards
  • Document and report on work completed to ensure compliance with company and customer procedures
  • Take part in mentoring new joiners 
Elvárások
  • Fluent  English and German knowledge
  • 1-2 years experience in relevant IT Service Desk environment is a must
  • Solid knowledge of MS Office, Windows, active directory or VPN
  • Experience with ticketing tools
  • Excellent communication skills and great team player 
Amit kínálunk

Take the opportunity to be a part of something brand new and inspiring:

  • be a member of the newest,great, young and a very international SSC team  in Hungary;
  • work in an environment where new ideas are more then welcome
  • fair, competitive salary and compensation package

Jelentkezem

Client Support Coordinator (English and German/French)

21.02.2018 | Hajdú-Bihar megye











Elküld

On behalf of our world-wide multinational Client which has an SSC in Debrecen, we are currently looking for employees in Client Support Coordinator position.

Feladatok
  • Developing, maintaining and improving the customer relationship for one or a small number of strategically important customers
  • Supporting on operational in-life escalations within the company on behalf of the customer to ensure an excellent customer experience
  • Identifing opportunities and driving for the best practise via service development / improvement plans
  • Supporting sales activities such as bids, by assisting/advising Products and Design on SLA’s for new contracts and by providing service information as required
  • Providing stakeholder management within the company, customer and/or third party supplier’s organisations
  • Acting as a trusted advisor role holder manages expectations and can negotiate mutually beneficial outcomes and resolve conflict
Elvárások

 

  • College or university degree
  • Fluent English is a must and German or French
  • Work experience from telecommunication industry e.g.: multiple years’ service desk experience, incident manager experience, escalation manager role, Service Delivery Manager
  • Certificate or experience with ITIL
  • Strong PC user skills (MS Office)
  • Excellent presentation, organizational and interpersonal skills

 

Location: Debrecen

Amit kínálunk
  • Excellent opportunity to work for a stable, multinational company
  • Competitive salary and benefits
  • Traninin and development possibilities
  • Modern, dinamic working environment

Location: Debrecen

Jelentkezem

Multilingual Installation Coordinator

21.02.2018 | Hajdú-Bihar megye











Elküld

Do you speak English and another foreign language proficiently? Are you interested in the telecommunications/IT field? Work at our multinational partner in Debrecen as Installation coordinator - take the opportunity and be part of a large-scale organization with dynamic environment and excellent opportunites.

Feladatok
  • Coordination of the process interface between the Customer Service and Sales Team
  • Coordination of installation activities and ensuring successful delivery to the customer
  • Assuring the information flow (time, cost, quality) of the processes
  • Assuming ownership of end to end customer delivery
  • Supporting the management by developing suitable quality terms
  • Participating in ORT (operational readiness test) and ECT (external customer test) during product launch, helping with your expertise
Elvárások
  • Relevant experience in the multinational field
  • Fluency in English and one of the following languages: German, French
  • At least user level knowledge of office informatics software
  • Proactive, task-oriented and dynamic personality
  • Team player personality


  • We are waiting for career entrants too
Amit kínálunk
  • Competitive salary
  • Multinational, ergonomic work environment
  • Office with excellent downtown location
  • Trainings
  • Outstanding development opportunities

Jelentkezem

German speaking Invoice Specialist

21.02.2018 | Budapest











Elküld

We’re looking for heroes to our multinational partner. Join and discover one of the world’s leading communication services company which has over 100 years of history. Be part of the history!

Feladatok
  • Responsible for the end to end billing process what includes authorise invoices, ensure accurate and timely billing of invoices
  • Maintain a database of accounting and settlement data
  • Determine and communicate risks in respect to billing and information management solution
  • Keep the contact with customers, update them on the billing process
  • Deliver as demanded complex data manipulation in order to generate appropriate internal and customer commercial management

Elvárások
  • College degree (preferably finance, accounting or business management area)
  • Fluent English and German
  • Experience in Billing Management or Account Payables is an advantage
  • Good numerical skills, able to analyse pricing responses and identify anomalies is a must
  • Advanced level of MS Excel is mandatory
Amit kínálunk
  • Competitive salary and compensation package
  • Internal trainings to empower you to be at your best
  • Innovative working environment where your ideas are heard
  • Flexible working environment: home office day

Jelentkezem

Technical First Line Analyst

21.02.2018 | Budapest











Elküld

You are an agile person who is looking for a job where you can use your language knowledge? You are willing to have the opportunity to improve your technical skills and have a clear career path what you can complete step-by-step? Than stop looking, because you are at the right place!

Feladatok
  • Providing IT related technical support to the clients on the first level and resolving base IT and Telco related issues
  • Escalating problems to other levels
  • Administrating full error environments and technical details
  • Providing customer-facing service to the clients and being entitled to keep all the brand marks during the service 

Elvárások
  • Completed or on-going higher education degree
  • Fluent English (both in written and oral)
  • Other european language (both in wirtten and oral)
  • Customer orientated and can-do attitude
  • Willing to work in shifts

Amit kínálunk
  • Outstanding salary and benefit package
  • On-going trainings to develop your personal and professional skills
  • We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free health assessments to support your well-being.

Jelentkezem

Credit Payment Agent

21.02.2018 | Budapest











Elküld

You are an agile person who is looking for a job where you can use your language knowledge and previous SSC experience? You are willing to have the opportunity to improve your skills and have a clear career path what you can complete step-by-step? Than stop looking, because you are at the right place!

Feladatok
  • Checking credit and debit logs for clients
  • Follow up credit related estabilished payments
  • Dealing with customers regarding to their due payments and invoices
  • Correcting log system regarding to the incomes
  • Bank account data extraction, submission of cash application data
  • Customer protfolio assignement to 3rd parties while meeting collection policies

Elvárások
  •         Completed or on-going higher education degree
  •         Fluent English (both in written and oral)
  •         Fluent German or Italian or French language (both in wirtten and oral)
  •         Customer orientated and can-do attitude
  •         Communication skills, ability to communicate with customers, suppliers and other functions is a must
  •         Financial knowledge, basic knowledge of Financial concepts is a must

It is an advantege if:

  • SSC experience
  • Payment or finance studies or experience
Amit kínálunk
  • Outstanding salary and benefit package
  • On-going trainings to develop your personal and professional skills
  • Home office possibility
  • We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free health assessments to support your well-being.

Jelentkezem

Incident and Problem Manager

21.02.2018 | Budapest











Elküld

 Our world-wide multinational Client which has an SSC in Budapest is looking for Incident and Problem Manager.

Feladatok
  • Ensure and monitor that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
  • Maintain problem and task records to ensure that such problems are fully documented within the relevant reporting system(s).
  • Make and drive root cause investigations, problem investigations
  • Maintain known error database updating with relevant solutions
  • Make regularly reporting tasks according to the expectations.
  • Ensure that agreed service levels are measured and monitored on an ongoing basis
  • Review problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.
  • Elvárások
    • Fluency in English and German both written and spoken
    • Incident manager, Problem manager experience
    • Understanding of network, voice IT products is a plus
    • Excellent communication and Customer care
    • User level of Ms Office
    • Team-player attitude and customer-oriented thinking
    Amit kínálunk
    • Supportive corporate culture
    • Inspiring working teams
    • Competitive salary and benefit package (including shift allowance)
    • Professional development programs, trainings and educational support
    • Employee and Family Friendly Workplace
    • Private health insurance package

    Jelentkezem

    Multilingual Service Desk Specialist

    13.02.2018 | Hajdú-Bihar megye











    Elküld

    Work at our Debrecen-based multinational partner company, in modern working environment, with competitive salary and growing opportunities.

    Feladatok
    • Provide high level  technical support via telephone and e-mail/chat by maintaining a high quality customer service
    • Take ownership of user problems and be proactive when solving them
    • Log calls and monitor customer contacts
    • Allocate more complex cases to the relevant IT support member
    • Identify any service issues and report them to the team leader
    • Ensure that all calls and issues are handled in a timely and professional matter, complying with the company's guidelines
    Elvárások
    • At least intermediate level in English plus one of the following languages: German or Spanish or Dutch or French
    • High level of familiarity with Microsoft Office software such as Outlook, Word and PowerPoint
    • Familiarity with the Microsoft Windows operating system and hardware configuration such as desktop printers
    • Enthusiastic, positive personality with excellent communication skills
    Amit kínálunk
    • Competitive salary and other benefits
    • Dynamic working atmosphere 
    • Great, new opportunities for professional technical and language development
    • Modern working environment, supportive leaders


    Jelentkezem

    German Speaking Order Manager

    13.02.2018 | Hajdú-Bihar megye











    Elküld

    German speaking Order Manager is needed for our client in DEBRECEN, which is one of Europe's leading providers of communications services:

    • Competitive salary
    • Multinational, ergonomic work environment
    • Office with excellent downtown location
    • Trainings
    • Outstanding development opportunities
    Feladatok
    • Coordinate the process interface between Customer Service and the Sales Team
    • Assure the information flow (time, cost, quality) of the processes
    • Take care of the development, documentation and publication of relevant business processes
    • Supports the management by developing suitable quality terms

     

    Elvárások
    • College or University degree
    • Excellent German and English language skills (fluency in 2 languages are required)
    • Good knowledge of Microsoft Office
    • Proactive, task-oriented and dynamic personality

     

    Location: DEBRECEN

     

    Amit kínálunk
    • Outstanding salary
    • Excellent career opportunity
    • Multinational, ergonomic work environment
    • Office with excellent downtown location
    • Trainings

    Jelentkezem

    Polish speaking Request Coordinator

    12.02.2018 | Budapest











    Elküld

    Our fast-growing multinational partner is looking for an enthusiastic and ambitious Polish speaking Request Coordinator who will ensure that service requests are scheduled and attended in accordance with service level target timescales

    If you would be interested in joining an energetic technology company on a permanent contract this could be the role for you!

     

    Feladatok
    • Ensuring that service requests are scheduled and attended in accordance with Service Level target timescales
    • Handle outstanding incidents and update incident logs in a timely manner
    • Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient
    • Assign incidents to a designated group of engineers and direct them to carry out the required work within specified timescales
    • Escalate any incidents and follow that escalation through to restoration of the ability to achieve stated targets


    Elvárások
    • Strong English language knowledge is essential
    • Minimum intermediate level in Polish
    • Good working knowledge of MS Office (Word, Excel, Outlook)
    • Knowledge/experience of PC systems & components


    Experience of incident logging systems is an advantage,

    Fresh graduates are welcome to apply!


    Amit kínálunk
    • Competitive salary
    • Excellent working environment
    • Provided formal and on the job training
    • Stability but also a stepping stone in your career! 


    If you are keen, enthusiastic and willing to learn we would like to hear from you! 

    Jelentkezem

    German speaking Change Manager in SSC IT Sector

    12.02.2018 | Budapest











    Elküld

    You are an agile person who is looking for a job where you can use your language knowledge and previous SSC experience? You are willing to have the opportunity to improve your technical skills and have a clear career path what you can complete step-by-step? Than stop looking, because you are at the right place!

    Feladatok
    • Tracking, recording and up-following the change coordinators
    • Dealing with non-standard change requests from Clients CM
    • Meeting the standard change policy in act of your tasks
    • Attend various customer calls
    • Validating customer invoices and escalations in need

    Elvárások
    •          Completed higher education degree
    •          Fluent English and German (both in written and oral)
    •          SSC IT Change Management role experience is a must for two years
    •          Customer orientated and can-do attitude

    It is an advantege if:

    • If you have networking experience
    • If you have ITIL and/or ISO20000

    Amit kínálunk
    • Outstanding salary and benefit package
    • On-going trainings to develop your personal and professional skills
    • Home office possibility
    • We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free health assessments to support your well-being.

    Jelentkezem

    Contract Support Manager (English)

    12.02.2018 | Budapest











    Elküld

    We’re looking for heroes to our multinational partner. Join and discover one of the world’s leading communication services company which has over 100 years of history. Be part of the history!

    Feladatok
    • Manage high volume of simple or complex customer requests
    • Work together with internal teams (commercial or business management)
    • Update operational inventory with commercial data and customer order information
    • Verify customer requirements and obtain appropriate pricing for the required services
    • Coordinate pricing requests with understanding the cost and revenue impact of changes
    • Track invoices, billing activities and report to management
    • Maintain contact with the global implementation teams

    Elvárások
    • College or University degree
    • Fluent in English 
    • 1-2 years experience in multinational environment
    • Advanced level of MS Excel is mandatory
    • Well-organized, structured personality
    • Good communication skills

    Amit kínálunk
    • Competitive salary and compensation package
    • Internal trainings to empower you to be at your best
    • Innovative working environment where your ideas are heard
    • Flexible working environment: home office day

    Jelentkezem

    Project Coordinator

    09.02.2018 | Budapest











    Elküld

    You are an agile person who is looking for a job where you can use your language knowledge and your previous SSC experience? You are willing to have the opportunity to improve your skills and have a clear career path what you can complete step-by-step? Than stop looking, because you are at the right place!

    Feladatok
    • Responsible for the delivery of single work package within a project or a finite project.
    • Ability to prioritise work and handle facts and figures.
    • Coordinating between the delivery teams
    • Customer contact for order placement, scheduling and organising site visits, tracking and reporting about deliveries
    • Responsible for workflow activities of all Service Requests and order enquiries to completion.
    Elvárások
    • University or College degree
    • Fluent English is mandatory for this position
    • Good knowledge of Microsoft Office, especially Excel (any European language on a fluent level is an advantage)
    • Be proactive and able to take initiative to create new processes and suggest changes for more business results
    • Experience of owning work packages as part of a larger project is a must
    Amit kínálunk
    • Supportive corporate culture
    • Inspiring working teams
    • Competitive salary and benefit package
    • Professional development programs, trainings and educational support
    • Employee and Family Friendly Workplace
    • Private health insurance package

    Jelentkezem

    Helpdesk agent német nyelvtudással

    07.02.2018 | Budapest











    Elküld

     Nemzetközi partnercégünk számára keresünk fejlődni vágyó, dinamikus, ambíciózus új munkatársakat.

    Feladatok

    Neked való a pozíció, ha:

    • Folyékonyan és örömmel beszélsz németül
    • Jó érzéssel tölt el, ha egy kétségbeesett useren segíthetsz a világ másik felén
    • Nem idegen számodra a telefon és a számítógép
    • El tudod magad képzelni egy nagy, fiatalos csapatban
    • Szeretnéd önmagad fejleszteni és karriert építeni egy nemzetközi hátterű, stabil cégnél
    Elvárások
    • Magabiztos, folyékony német nyelvtudás szóban és írásban
    • Minimum középfokú végzettség
    • MS Office ismerete (Word, Excel, Power Point, Outlook)
    • Ügyfél-orientált gondolkodás
    • Jó problémamegoldó képesség


     

    Amit kínálunk

    Jelentkezem

    Project Manager

    02.02.2018 | Budapest











    Elküld

    We are looking for new colleagues for our multinational partner's up-building, multilingual Project Management team. 

    Feladatok
    • Delivering new and complex products and services for global costumers of BT
    • Full responsibility of assigned project, SPOC for the end customer
    • Managing fully virtual teams and vendors
    • Responsible for transition and transformation of new contracts, handover to operational teams
    • Dealing with network site migration, voice platform implementation etc.
    • Main focuses on timely delivery, budget responsibility only in special cases
    • 1-1,5 year assignment to one project, permanent work contract
    Elvárások
    • College or University degree (Project Management, Issue Management, Risk Management)
    • 3+ years relevant experience of project delivery (i.e. project leadership, responsibility and accountability).
    • General understanding of MPLS networks and related infrastructure is an advantage
    • Fluent in English and French
    Amit kínálunk

    Jelentkezem

    French speaking issue coordinator

    02.02.2018 | Budapest











    Elküld

    Kick start your career at a multinational company where you are able to use all your key competences and do not forget to use all your possibilities which are provided by us. This Publication is for you if you are willing to start your career now or to change your experience for a multinational one.

    Feladatok

    Your job will be to help our clients like city management centers, factories and internet service providers.

    • Handling queries from external clients
    • Holding contact with the clients and the on-site behalf colleagues
    • Providing lead to the local service providers and on-site behalf colleagues
    • Following up requests and escalating cases to the relevant experts
    • Service status lookup and reporting
    • Solving case status reports

    In this role it is up to you if one of the cities have access to the internet or not. Can you help us keeping alive? 

    Elvárások
    • Fluency in English and French
    • Good verbal and written communication skills
    • A ‘Can-do’ attitude with a team-player attitude who can also work as an Individual
    • Experience in SSC or in First line Analyst position is an advantage
    • Multitasking with great time and stress management skills
    • The ability to learn new things
    Amit kínálunk
    • A great team with an outstanding Team Leader
    • A cozy coffee shop at the ground floor
    • Lately who do you want to be?

    o   The one who is responsible for the quality in the team – or

    o   The one who is organizing events – or

    o   Someone else who has more responsibilities?

    o   Great! We support you to have and to take the chance

    • A lot of team programs and one to one’s with the possibility to make your Team Leader understand you
    • A chance to take part on interviews with new team members and participate in role-plays with them
    • And a lot more like competitive salary and benefit package and so on…. 

    Jelentkezem

    Order Manager

    02.02.2018 | Budapest











    Elküld

    We’re looking for heroes to our multinational partner. Join and discover one of the world’s leading communication services company which has over 100 years of history. Be part of the history!

    Feladatok
    • Coordinate the process interface between Customer Service and the Sales Team
    • Manage customer orders (track) through to full implementation
    • Assure the information flow (time, cost, quality) of the processes
    • Take care of the development, documentation and publication of relevant business processes
    • Supports the management by developing suitable quality terms

    Elvárások
    • Relevant working experience in SSC/multinational environment
    • Fluent English and another Europen Language knowledge is a must
    • Good knowledge of Microsoft Office, especially Excel
    • Excellent commercial understanding, communication and problem solving skills
    • Proactive, task-oriented and dynamic personality

    Amit kínálunk
    • Competitive salary and compensation package
    • Internal trainings to empower you to be at your best
    • Innovative working environment where your ideas are heard
    • Flexible working environment: home office day

    Jelentkezem

    Service Data Specialist

    02.02.2018 | Budapest











    Elküld

    On behalf of our multinational IT and Telco service provider we are looking for a new colleague in the following responsive position:

    Feladatok
    • Creating excel reports about BID and HR Labour related issues
    • Creating Pivot tabels
    • Using functions in excel (VLookup; Conditional formating)
    • Supporting the HR and Bid and Pricing Department
    • Taking place on boarding meetings
    Elvárások
    • College or University degree (finance/accountancy/economics)
    • Fluent English and Italian / German / French
    • Minimum 1 year experience in office environment
    • Solution-oriented  attitude
    • High Excel knowledge

    It is an advantage if:

    • If you can create Excel Macro-s
    Amit kínálunk
    • Excellent salary package
    • Training and improvement opportunities
    • Supportive and cohesive team
    • International working environment

    Jelentkezem

    IT Helpdesk 2nd line agent

    02.02.2018 | Budapest











    Elküld

    Our SSC partner is looking for new colleagues to their up-building IT helpdesk team.

    Feladatok
    • Resolve complex IT-related problems that are registered and escalated by the 1st line team
    • Perform a complex range of technical work activities remotely (advise Windows and MAC-based systems)
    • Follow-up incidents and escalate to 3rd line if needed
    • Contribute to the development of technical procedures and standards
    • Report to team leader on the problems and advise possible new business processes or developments
    • Document and report on work completed to ensure compliance with company and customer procedures
    Elvárások
    • Fluent French and English knowledge
    • 1-3 years experience in relevant IT Service Desk environment is a must
    • Solid knowledge of MS Office, Windows, active directory and VPN
    • Experience with ticketing tools
    • Excellent communication skills and great team player 
    Amit kínálunk

    Take the opportunity to be a part of something brand new and inspiring:

    • be a member of the newest,great, young and a very international SSC team  in Hungary;
    • work in an environment where new ideas are more then welcome
    • fair, competitive salary and compensation package

    Jelentkezem

    Szívesen dolgoznál nemzetközi közegben, miközben Magyarországon élsz? Akkor a legjobb megoldás, ha egy Shared Service Centerben vagy Business Service Centerben keresel állást! 

    A SSC és a BSC, vagyis a kiszolgálói központok a munkavállalók képzettségének és a szerencsés földrajzi elhelyezkedésnek kösöznhetően egyre elterjedtebbek Magyarországon. Mára már nem csak könnyen standardizálható rutinfeladatokat látnak el, hanem magas színvonalú szolgáltatásokat is nyújtanak, például pénzügyi, számviteli és beszerzési területen.

    Dolgozz világszinten ismert, multinacionális vállalatoknak, hatékony, egységesített folyamatok mentén és szerezz nemzetközi tapasztalatot a szakmádban! Egy SSC-s állás megkönnyíti a külföldi munkavállalást és remek nyelvhasználati lehetőséget és versenyképes fizetést nyújt, ezáltal igazán különleges karriert alakíthatsz ki magadnak.

    A Trenkwalder oldalán könnyedén áttekintheted az elérhető SSC/BBC állásokat és a felület egyszerűsége miatt akár pár kattintással meg is pályázhatod a szimpatikus pozíciót. Jelentkezz most!

    Nem találtál a számodra megfelelő pozíciót?

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